Shipping policy

Shipping Policy

Thank you for shopping with us! We are dedicated to delivering your items as quickly and safely as possible. Because we work directly with global fulfillment centers to bring you the best prices, shipping times may vary depending on your location.

Please review our shipping guidelines below.

  1. Order Processing Time

  • Processing & Handling: All orders are processed and sent to our fulfillment centers within 1 to 3 business days (Monday through Friday, excluding holidays).

  • Tracking Numbers: As soon as your order ships, you will automatically receive an email containing your tracking link. Please allow 2 to 5 business days for the tracking status to update in the carrier's system.

  1. Estimated Shipping Times

Delivery timelines are divided into two parts: our processing time + actual shipping transit time.

  • United States: 7 to 15 Business Days (FREE Shipping)

  • International (Outside USA): 10 to 20 Business Days (Calculated at Checkout / FREE Shipping)

Note on Delivery Windows: While most packages arrive on the lower end of these estimates, customs inspections, local postal delays, or peak holiday seasons can occasionally extend shipping times.

  1. International Customs, Duties, and Taxes

For orders outside the United States, please be advised that your package may be subject to import duties, taxes, or customs clearance fees once it reaches your destination country.

  • These charges are not included in our product prices or shipping fees.

  • Any additional customs charges are the sole responsibility of the customer. We recommend contacting your local customs office if you have questions regarding your country's import regulations.

  1. Shipping Restrictions & Addresses

  • We are currently unable to ship to P.O. Boxes or Military Addresses (APO/FPO/DPO) due to carrier restrictions on global fulfillment routes. Please provide a physical residential or business address at checkout.

  • Address Corrections: It is the buyer's responsibility to ensure the shipping address is entered correctly. If you notice a mistake, please email us immediately. Once an item has been processed and shipped, we cannot modify the shipping address.

  1. Lost, Damaged, or Delayed Packages

We want you to have a seamless shopping experience. If your delivery encounters a hiccup, we've got you covered:

  • Damaged Items: If your order arrives broken or damaged, please take clear photos of the packaging and product, and contact our support team within 7 days of delivery.

  • Lost in Transit: If your package has passed its estimated delivery window by more than 7 business days with no carrier updates, please contact us. We will open an investigation with the carrier and arrange a free replacement or full refund for you.

  1. Contact Us

Have any questions about your order tracking or shipping? We are here to help!

  • Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST